It is your responsibility to understand our Terms and Conditions, which can be updated at any time without prior notice, so please read them carefully.
Website
• If you continue to browse
and use this website you are agreeing
to comply with and be bound by the following
terms and conditions of use. The content of the pages of this
website is for your general information
and use only. It is subject to change
without notice, which together
with our privacy policy govern Promed
Training Limited’s relationship
with you in relation to this website. These Terms and Conditions are to be used in association with our Privacy Policy.
• The term “Promed Training Limited”
or “us” or “we”
refers to the owner of the website whose
registered office is
47 Butt Road, Colchester, Essex, CO3 3BZ. Our company
registration number is company registration
number is 5240491 and our VAT Number is: 108895089.
• The term “you” refers to
the user or viewer of our website.
• The use of this website is subject to
the following terms of use:
• Neither we nor any third parties
provide any warranty or guarantee as to
the accuracy, timeliness, performance,
completeness or suitability of the information
and materials found or offered on this
website for any particular purpose. You
acknowledge that such information and
materials may contain inaccuracies or
errors and we expressly exclude liability
for any such inaccuracies or errors to
the fullest extent permitted by law.
• Your use of any information or
materials on this website is entirely
at your own risk, for which we shall not
be liable. It shall be your own responsibility
to ensure that any products, services
or information available through this
website meet your specific requirements.
• This website contains material
which is owned by or licensed to us. This
material includes, but is not limited
to, the design, layout, look, appearance
and graphics. Reproduction is prohibited
other than in accordance with the copyright
notice, which forms part of these terms
and conditions.
• All trademarks reproduced in this
website, which are not the property of,
or licensed to the operator, are acknowledged
on the website.
• Unauthorized use of this website
may give to a claim for damages and/or
be a criminal offence.
• From time to time this website
may also include links to other websites.
These links are provided for your convenience
to provide further information. They do
not signify that we endorse the website(s).
We have no responsibility for the content
of the linked website(s).
• You may not create a link to this
website from another website or document
without Promed Training Limited’s
prior written consent.
• Your use of this website and any
dispute arising out of such use of the
website is subject to the laws of England
and Wales.
Course Bookings
• On issue of any invoice this will be deemed as your agreement for training with Promed Training Limited and all Invoices are due for payment on issuing and must be paid. All open Invoices that are not paid within 28 days will be subject to legal proceedings to reclaim costs and are subject to 10% interest charge per week from original course date. Invoices must be paid in full prior to any course to guarantee your place on any course, and issue of certification, unless by agreement.
• Course invoice will be sent, this will confirm provisional place booking on course. On receipt of invoice, payment must be made, (see above). Once payment has been received, this will secure place on course, until all open invoices have been cleared, and all course fees have been received course spaces will be kept open for additional customers. Places on any courses cannot be guaranteed until all fees have been paid, unless by agreement. Candidates will not be allowed to attend training if invoice is still outstanding, unless by agreement.
• For courses that are booked and deposit or course fee is paid, if candidate has requested to have his/her place moved to an additional course date, less than 14 days prior to original course start date, then a 35% admin fee will be charged. If customer requires training date to be moved less than 1 week prior to course start date then course fee will be lost. All course transfers must be made in writing and we will only accept one transfer per candidate.
• Customers that wish to have their training course date moved (more than 14 days prior to course start date) to another course date for what ever reason must complete the training within 4 weeks of the original course date booked otherwise course fee will be lost. All course transfers must be made in writing and we will only accept one transfer per candidate.
• Courses that are booked either by phone or email and deposit or course fee paid, this fee will be lost if candidate fails to attend on course date.
• Promed Training Limited offer a no refund policy on training courses purchased if cancelled less than 2 weeks prior to course start date. It is your responsibility the purchaser to ensure that the training course(s) that you purchase through Promed Training Limited are fit for your requirements.
Cancellation of Training
• A complete refund of course fees, minus 25% admin fee will be paid if course is cancelled more than two weeks prior to start date, otherwise course fee will be lost. It is your responsibility the booker to ensure that you, your group, or any persons you wish to book onto training courses are available for training at the given dates, as we offer a no refund policy on all courses purchased, as per above.
Onsite Training
• For on site training at Companies Premises we charge a minimum fee for 6 candidates plus traveling expenses.
• For on site training at Companies Premises we charge a traveling fee currently charged at 0.40p per mile. For training to be completed on site for companies the open invoice must be paid on issuing of invoice and all course fees must be cleared at least one week prior to course start date before training will take place, this can be completed either by BACS or Secure Credit Card Payment online.
• If you have already agreed a set date for your Onsite Training and you require your Onsite Training Course to be moved to a new date, Promed Training Limited must be informed no later than 10 day's prior to course start date. Failure to inform us will result in course fee being lost.
• For Onsite Training at your premises, or any venue of your choosing, course fee payable will be only valid for onsite training for original booking and will not be transferable to other dates. It is your responsibility the purchaser to ensure that everybody for your group booking is available for training on the set date, as we do not transfer candidates to other courses from onsite group bookings.
Company Third Party Training
• We offer Third Party Training for your clients. We will supply all the necessary training materials, Instructors and assessors for conducting training onsite at your clients premises, or our training rooms.
• For Third Party Training Course fees are payable prior to course start date and must be cleared by banking means at least one week prior to course start date..
• It will be your responsibility (The Booker) to ensure that the date you originally set for training is adhered to. Training Course Date changes will incur a 35% admin charge of the original course fee to change Training Date less than 14 days prior to course start date. Original course fee will be lost if you require the training date moved 7 days prior to original set course date.
• We do not issue any certification until all outstanding course invoices have been cleared and all certification will remain the property of Promed Training Limited. (See Certification Section Below)
- Please be aware that:
- Without course certification companies and individuals do not meet HSE or Ofsted Requirements for First Aid in the Workplace.
- For Failure to pay any outstanding invoices we will proceed with legal proceeding to recover costs.
- A 10% interest Charge of the course fee will be incurred per week from original course booking.
- All Course Cancellation Fees must be paid before any certification will be issued for re-arranged training.
Training
• Our Training Rooms in Colchester are situated on the 1st floor so disabled access is limited. We may be able to accommodate training for disabled people, provided we have adequate notice and can prepare our other training facility which is situated on the ground floor, this would only be available if additional courses are not being conducted.
• Substitution of candidates originally booked on a course need to be confirmed in writing one week prior to course commencement, otherwise an additional invoice will subsequently be raised for the new candidate. We will also offer credit notes for courses, providing you are an existing customer, but this must be used in a one month period. Credit notes are not valid for group bookings for onsite training, where customer failed to fill group booking for what ever reason.
• Customers that cancel training within two weeks of course start date an administration charge of 35% of course fee will be charged. Customers that cancel training within one week of course start date, course fee will be lost.
• Candidates must arrive before course start time to complete all course registrations forms. Any candidate more than 10 minutes late of course start time will be refused entry for training. Candidates will have to rebook training and original course fee will be lost.
• Candidates that do not attend training due to illness will loose fee for the course booked unless Promed Training are informed at least 24 Hours before Course start time. This will be required by the original Company making the booking, or the individual who made the course booking for their own needs. We can be informed either by email or telephone. We do not offer refunds for courses, or course places cancelled, or non attendance due to illness if we are informed after the course start time has passed.
• We will offer movement of course due to illness on one occasion and course will have to be completed within 1 month from original booking, provided we are notified as per above. Candidates that are ill on the course day and ask to leave will lose course fee and will have to rebook at additional cost.
First Aid at Work Requalification Training
• All candidates wishing to attend First Aid at Work Requalification must hold a valid First Aid at Work Certificate. This certificate must be produced before, or on the course start date. On failure to produce a valid certificate entry will be refused to the requalification course and all course fees will be lost.
Certification and Assessments
• All practical assessments and written exams, where needed for certification must be passed before certification can be issued. Candidates will not pass any course and receive any certification if assessments, or examinations are failed. We offer a no refund policy on courses where assessments and, or examination are failed.
• We will offer extra assistance to help students through examinations and assessments where needed, but students must still pass the examination and assessment on their own merits.
• Certification will only be issued, providing all open invoices are cleared, (unless by agreement) once we receive these from the issuing body, this normally takes 2 - 3 weeks. If for any reason you fail to receive your certification we must be notified within one month from course completion date. For certification replacement we charge a replacement fee of £25 + vat at the current rate.
- All certification remains the property of Promed Training Limited, no certification will be issued until all course fees, and open invoices have been paid in full, unless by agreement. Course payments can be completed by the following means:
- Online Card Payments.
- BACS Transfer.
- Chq to the details contained on our invoice. (All Chq funds must be cleared with our bank before certification will be issued)
- Without course certification companies and individuals do not meet HSE Requirements for First Aid in the Workplace.
Online First Aid Courses
• For online First Aid Training. If you book training online and select your course package it is your responsibility to select the correct course suitable to yourself. Promed Training cannot be held responsible if courses bought online do not meet with your requirements and no refund will be issued for courses bought.
Failure to Pay
- All Certification remains the property of Promed Training Limited.
- Without course certification companies and individuals do not meet HSE or Ofsted Requirements for First Aid in the Workplace.
- For Failure to pay any outstanding invoices we will proceed with legal proceeding to recover costs.
- A 10% interest Charge of the course fee will be incurred per week from original course booking.
For Online Blended First Aid Training.
• All online elements must be completed before attending classroom based training. You must bring all documentation and proof of completing the Online Element of the course. Failure to produce all documentation on course start date will not allow entrance to course. It is your responsibility to complete all online elements of training and Promed Training cannot be held responsible if you fail to complete these for what ever reason. As a result of failing to complete online elements all courses fees will be lost.
Force Majeur
• We very rarely cancelled a course, but circumstances outside our control may force us to do so. In this instance Promed Training Limited reserves the right to cancel a course and in this case will make every reasonable effort to re-arrange training to suit everyone concerned. |
